Record of Results
County Clerk 2018 – Present
In first term as Macomb County Clerk & Register of Deeds (2018 to Present)
- Brought some much-needed stability and a return to normalcy to the office after the publicity and turmoil of the previous years.
- Oversaw the Clerk & Register of Deeds team (91 members strong when fully-staffed), a phenomenal group of men and women who provide exceptional public service on a daily basis. Their dedication inspires me every day.
- Worked with the office's many partners, including the Office of the County Executive, the County Board of Commissioners, the Office of Corporation Counsel, the Finance, Facilities, I.T., and Human Resources Departments, and the Judges and Court Administration of the 16th Circuit Court, among others. We’re also grateful to our “Blue and Gray Coat” security teams who work everyday to ensure our safety.
- Replaced outdated server that housed citizens’ Vital Records data (birth and death records, marriage licenses, CPL’s, etc.) to enhance the security of data and protect citizens’ privacy
- Reduced average lobby wait times to an all-time low across all Clerk’s Office areas
- Implementation of an “Interactive Voice Response” system that rotated calls around the offices with impressive results. During the second half of 2019, all departments answered 93 percent of phone calls to the offices
- New “Clerk’s Corner” Intranet platform to enhance communication and provide easy access to foundational Office documents including Office Policies, phone lists, job manuals, forms, and forums for feedback, among other things
- All divisions have begun to collect, assess, review and update all job manuals and notes; once complete, documents will exist as reference on Intranet and help standardize training and accountability
- Updated customer service kiosks in courthouse and Talmer Building lobbies for more efficient flow and a more intuitive experience for customers. This has included refreshed signage in both locations and relocating kiosks at Talmer for a more streamlined experience
- Refreshed website to be more intuitive for accessing needed services
- Initiated the "Centennial Farms" project, which honored the rich history of Macomb County by recognizing area farms that have been in existence for 100 years or more.
- Introduced the Jury Room “Trivia Challenge,” with entertaining facts about Macomb County, the County’s history, sports and entertainment, and the legal system to help the over 15,700 annual jurors pass the time
- Launched 'I VOTED" Sticker Design Contest is open to all Macomb County students to prompt our future leaders to think about how, when and where Americans demonstrate their responsibilities by actively participating in civic life. The contest was developed in conjunction with the Macomb Intermediate School District (MISD) as well as the Macomb County Board of Commissioners
- Designated a Senior Advocate within the department to coordinate communication with and provide special assistance to older residents
- Established the Senior Hotline and companion web page, a program that helps older residents find a Clerk’s Office or County service or filling out record request forms
- In coordination with the Treasurer’s Office, the Clerk’s Office introduced a new campaign finance protocol to address both existing and future campaign finance violations, increasing transparency for the public about the sources and expenditure of funds in political campaigns, better enforce campaign finance law, and increase cooperation and communication between County departments
- During the State of Michigan's “Stay Home, Stay Safe” executive order, Clerk Miller launched the “Virtual Clerk's Office," where Macomb County residents continued to get most of the Clerk's Office services while County buildings were closed to the public.
- Clerk’s Office staff operated the system remotely, with the minimum number of employees actually on premises to handle essential functions that cannot be performed off site. Residents continued to get copies of birth, death and marriage records; assistance with deeds and land records, and quick help with Circuit Court issues, as well as copies of Court records.
- Remonumentation Program utilizes available state funding to replace and restore property monuments used by land surveyors to determine property line boundaries and road alignments. Working with the County’s Planning Department and their GIS technology, data was integrated online for greater public accessibility
- Correction of various on-line representations of office services, location, hours, etc. including retiring outdated forms and updating outdated information
- Establishment of social media channels to more broadly communicate about available services
- Re-established email communications through Gov-Delivery platform to customers who have signed up for issue-specific updates
- Mobile Office -- features many Clerk’s Office and Register of Deeds services without having to drive to the Downtown Mount Clemens offices. The Mobile Office visited 16 locations throughout Macomb County during 2019 alone.
- Clerk Miller has refused the perks of a taxpayer-funded county car, the replacement stipend, and mileage reimbursement